Privacy Policy

Radix IoT, LLC ("Radix IoT," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our websites, use our Mango by Radix IoT platform, access our errProof product, or otherwise interact with our services. This Privacy Policy describes the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By using our websites or services, you acknowledge the practices described in this policy.

Information We Collect

We collect information in the following categories depending on how you interact with Radix IoT:

Business Contact Information

When you request a demo, create an account, contact our sales team, or engage with our support channels, we may collect your name, email address, phone number, job title, company name, and mailing address.

Account and Service Data

If you register for or use the Mango platform or errProof, we collect account credentials, configuration settings, usage logs, and other data necessary to provide, maintain, and improve the service. This may include system identifiers, device metadata, and operational data generated through your use of the platform.

Website Usage Data

When you visit our websites, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data. We use cookies, pixel tags, and similar technologies to collect this information. Non-essential analytics and chat tools load only if you accept cookies via our consent banner; see Cookies and Tracking Technologies below for details.

Payment Information

If you purchase a subscription or service, payment details are collected and processed by our third-party payment processors. Radix IoT does not store full credit card numbers or payment account credentials on our systems.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Mango platform, errProof, and related services.
• To process transactions and send related information, including purchase confirmations and invoices.
• To communicate with you about your account, respond to inquiries, and provide customer support.
• To send technical notices, security alerts, and administrative messages related to your use of our services.
• To send marketing and promotional communications where permitted by law. You may opt out of these at any time.
• To analyze website usage trends, monitor the effectiveness of our content, and improve user experience.
• To detect, prevent, and address fraud, security issues, and technical problems.
• To comply with legal obligations and enforce our agreements.

Information Sharing

Radix IoT does not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers. We work with trusted third-party companies that perform services on our behalf, including cloud hosting, analytics, payment processing, email delivery, and customer support tooling. These providers are contractually obligated to use your data only as necessary to perform their services and to maintain appropriate security measures.
• Legal Requirements. We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers. If Radix IoT is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent. We may share your information for any other purpose disclosed to you at the time we collect it, or with your express consent.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required for these purposes, we securely delete or anonymize it in accordance with our data retention policies.

Cookies and Tracking Technologies

Our websites use cookies and similar tracking technologies to analyze site traffic, understand how visitors interact with our content, and provide live chat support. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted or expired.

Your Choices

When you first visit our website, a cookie preferences banner lets you Accept all, Reject all, or choose by category. We store your selection in your browser so it persists across pages. You can change your mind at any time using Your Privacy Choices in the site footer, which reopens the same controls. Withdrawing consent is as easy as giving it.

Sale and Sharing of Personal Information (US State Privacy Laws)

We do not sell personal information for monetary consideration. Some optional analytics cookies, when you enable them, may involve “sharing” personal information — such as online identifiers, device information, and browsing activity — with the third-party providers listed below in ways that may constitute “sharing” for cross-context behavioral advertising as defined by the California Consumer Privacy Act (CCPA/CPRA). The categories of personal information involved are identifiers and internet or other electronic network activity information. You can opt out of this sharing at any time using the Your Privacy Choices link in the site footer, which is our CCPA opt-out mechanism — rejecting or disabling the optional cookie categories stops the associated sharing.

We also honor the Global Privacy Control (GPC) browser signal as a valid opt-out request. If your browser sends a GPC signal and you have not made an explicit choice on our site, we automatically treat it as a rejection of the optional analytics and support cookie categories — no tracking tools are loaded and nothing is shared. You may subsequently make a different choice through Your Privacy Choices if you wish.

Cookie Categories

• Analytics (optional). Google Analytics (GA4) and Microsoft Clarity. Loaded only if you enable analytics cookies or accept all.
• Support & forms (optional). Zoho SalesIQ live chat and embedded Zoho web forms on contact and download pages. Loaded only if you enable support cookies, accept all, or explicitly choose to load an individual form.
• Strictly necessary. Essential site operation (for example, storing your cookie preference). We self-host web fonts from our own domain; we do not load typography from third-party font CDNs.

Third-Party Tools We Use

If you opt in to the relevant category, we may load the following third-party services:

• Google Analytics (GA4). Provided by Google LLC. Collects page views, navigation paths, device and browser information, and general interaction events to help us measure site traffic and content performance. Google may process data in the United States. Learn more at Google's Privacy Policy and opt out via Google Analytics Opt-out.
• Microsoft Clarity. Provided by Microsoft Corporation. Records how visitors use our website, including pages viewed, clicks, scrolling, and session replays, to help us improve usability. We configure Clarity to mask form fields and other sensitive on-screen areas where possible. Data may be processed in the United States. Learn more at Microsoft's Privacy Statement.
• Zoho SalesIQ. Provided by Zoho Corporation. Powers our live chat widget and may collect conversation content, contact details you provide in chat, and browsing activity on our site to support sales and customer inquiries. Data may be processed in the United States or other regions where Zoho operates. Learn more at Zoho's Privacy Policy.
• Zoho web forms. Embedded on contact and download pages. Governed by Zoho's terms and privacy practices. Forms do not load automatically unless you enable support cookies or click to load the form.

Your Rights

Depending on your location, you may have specific rights regarding your personal data under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Radix IoT is committed to honoring these rights.

Your Privacy Rights Include

• Right to Access. You may request a copy of the personal data we hold about you.
• Right to Correction. You may request that we correct inaccurate or incomplete personal data.
• Right to Deletion. You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing. You may request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability. Where applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to Object. You may object to the processing of your personal data for direct marketing purposes.
• Right to Opt Out. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
• Right to Opt Out of Sale or Sharing. California residents may opt out of the “sale” or “sharing” of personal information at any time via the Your Privacy Choices link in the site footer, or by enabling Global Privacy Control in their browser. We do not sell personal information for monetary consideration.
• Right to Withdraw Consent. Where we rely on your consent (for example, analytics or support cookies), you may withdraw it at any time via Your Privacy Choices in the site footer.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within the timeframes required by applicable law.

Data Security

Radix IoT implements industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection practices. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

International Data Transfers

If you access our services from outside the United States, including from the European Economic Area or United Kingdom, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our servers or service providers are located. When we use vendors such as Google, Microsoft, or Zoho that process data outside your country, we rely on appropriate safeguards where required by law, including contractual protections such as Standard Contractual Clauses and vendor data processing terms. You may contact us for more information about transfer safeguards applicable to our service providers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, provide additional notice. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Radix IoT, LLC
Email: [email protected]

We will make every effort to respond to your inquiry promptly and resolve any concerns in a timely manner.