20,919,685 Total Points 24,106 Total Sites 1,390 Datacenter Megawatts Monitored 23,382 Cell Towers 69,500 Racks Monitored 56,753 HVAC Units Monitored 31,322 UPS Units Monitored 24,788 Generators Monitored 1.39 Utility Gw Monitored 20,919,685 Total Points 24,106 Total Sites 1,390 Datacenter Megawatts Monitored 23,382 Cell Towers 69,500 Racks Monitored 56,753 HVAC Units Monitored 31,322 UPS Units Monitored 24,788 Generators Monitored 1.39 Utility Gw Monitored 20,919,685 Total Points 24,106 Total Sites 1,390 Datacenter Megawatts Monitored 23,382 Cell Towers 69,500 Racks Monitored 56,753 HVAC Units Monitored 31,322 UPS Units Monitored 24,788 Generators Monitored 1.39 Utility Gw Monitored

Contact

Talk to the team behind the platform

Whether you are evaluating Mango for your infrastructure, need technical help with an existing deployment, or have a partnership inquiry, the Radix IoT team is here.

[email protected]
+1 (833) 248-2691
Dallas, TX, United States

Support Channels

Get help the way that works for you

Radix IoT offers multiple support channels depending on whether you need technical guidance, sales information, or self-service resources.

Technical Support

For existing Mango and errProof deployments. If you are troubleshooting a protocol integration, configuring alarms, managing a multi-site rollout, or working through a platform upgrade, our technical team can help.

Knowledge Base Community Forum

Sales Inquiries

Evaluating Mango for your organization, exploring OEM partnerships, or scoping a deployment across multiple sites? Our sales team works directly with operations leaders and engineering teams to understand your infrastructure.

Email the sales team

Support Hours

Support availability and response times

Radix IoT supports teams running 24/7 critical infrastructure. Our support tiers and response commitments reflect that reality.

Standard Support

Monday through Friday, 9 AM to 5 PM MST. Email and forum-based support with responses within one business day.

Priority Support

Extended hours with faster response commitments for production environments as a part of support agreements.

Enterprise Support

Dedicated contacts and escalation paths for mission-critical deployments. Contact us for details.